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What is User or Community Satisfaction?

It refers to the extent to which your audience is content with the services, products, or initiatives you provide. It is a key indicator of the success and sustainability of your efforts.

Why Measure Satisfaction?

Measuring satisfaction puts user agency, dignity, and centricity at the forefront of your efforts. It is a tangible and practical approach, providing direct feedback from end users at every stage, from initial phases to substantial scaling.

Benefits of Measuring Satisfaction

Measuring user satisfaction helps improve services, builds trust with stakeholders, and ensures ongoing success by adapting to user needs.

The Challenge: Ignoring the Metric

Surprisingly, in recent conversations with changemakers, we discovered that 4 out of 5 do not include satisfaction in their impact measurements. Even those who do often struggle to find effective approaches.

Our Solution: This Toolkit

Discover methods, tools, and best practices to measure and leverage user or community satisfaction in your initiatives. This toolkit addresses the common challenges and empowers you to make informed decisions.