# Learn more

**What is User or Community Satisfaction?**

It refers to the extent to which your audience is content with the services, products, or initiatives you provide. It is a key indicator of the success and sustainability of your efforts.

#### **Why Measure Satisfaction?**

Measuring satisfaction puts user agency, dignity, and centricity at the forefront of your efforts. It is a tangible and practical approach, providing direct feedback from end users at every stage, from initial phases to substantial scaling.

#### Benefits of Measuring Satisfaction

Measuring user satisfaction helps improve services, builds trust with stakeholders, and ensures ongoing success by adapting to user needs.

#### **The Challenge: Ignoring the Metric**

Surprisingly, in recent conversations with changemakers, we discovered that 4 out of 5 do not include satisfaction in their impact measurements. Even those who do often struggle to find effective approaches.

#### **Our Solution: This Toolkit**

Discover methods, tools, and best practices to measure and leverage user or community satisfaction in your initiatives. This toolkit addresses the common challenges and empowers you to make informed decisions.