> For the complete documentation index, see [llms.txt](https://10x-impact-labs.gitbook.io/measuring-user-satisfaction-toolkit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://10x-impact-labs.gitbook.io/measuring-user-satisfaction-toolkit/additional-resources/recommended-reading.md).

# Recommended Reading

1. [Quantifying the User Experience](https://drive.google.com/file/d/1XbUVwGO2GGly09QMDcBktN-YfbTOU36k/view?usp=drive_link) - Practical Statistics for User Research. by Jeff Sauro and James R. Lewis
2. [How to measure customer satisfaction](https://www.qualtrics.com/au/experience-management/customer/measure-customer-satisfaction/) by Qualtrics.
3. [Handbook of Social Research Methods](https://drive.google.com/file/d/1xzed_pNnEAJ5jVWROk1GGXHyj_zw-F2S/view?usp=drive_link) by Sage
4. [Handbook of Survey methodology for Social Sciences](https://drive.google.com/file/d/18MTOrFBfHerXCUqj3CK_8XjCKcWd1l9u/view?usp=drive_link) by Springer
5. [Question and Questionnaire Design](https://drive.google.com/file/d/1SDifyxRiGQGMt0N7Rd0_hNj2gToQTU28/view?usp=drive_link) by Jon A. Krosink, Stanford University