Help
Welcome to the Help Page! If you’re having trouble using M&E AI Bot or need assistance, this page will guide you through common issues and solutions. Whether it’s technical difficulties, troubleshooting advice, or learning how to use specific features, we’ve got you covered.
1. Common Issues and Solutions
The Bot Isn’t Responding
Possible Causes:
Internet connectivity issues.
Temporary server downtime.
What to Do:
Check your internet connection.
Refresh the page or restart the app.
If the issue persists, contact support at team@10ximpact.in
I’m Not Getting Relevant Advice
Possible Causes:
The question may be too vague or lack sufficient detail.
What to Do:
Reframe your question with more context and specifics.
Example:
Vague: “How do I evaluate my project?”
Specific: “What indicators should I use to evaluate the impact of a literacy program in rural schools?”
Use follow-up questions to refine the bot’s response.
I Can’t Download or Save Resources [Upcoming Feature]
Possible Causes:
Browser or app permissions are blocking downloads.
File format incompatibility.
What to Do:
Ensure your browser or app has permission to download files.
Check your device’s storage availability.
Contact support if the issue persists.
My Project Details Aren’t Being Saved
Possible Causes:
Internet connectivity issues.
Temporary server downtime.
What to Do:
Check your internet connection.
Refresh the page or restart the app.
If the issue persists, contact support at team@10ximpact.in
2. How to Use Specific Features
Asking the Bot Questions
Keep questions clear and specific for better results.
Include relevant details like sector, project goals, or timeline.
Example:
Good Prompt: “What’s the best way to measure the impact of a vaccination campaign in rural areas?”
Bad Prompt: “Help with my project.”
Downloading and Customizing Templates [Upcoming Feature]
Once the bot suggests a template, click the “Download” button.
Open the template in tools like Excel or Word to customize it for your project.
Visualizing Data
Ask for specific visualization advice:
“How do I create a heatmap for geographic data?”
“What’s the best chart for showing attendance trends over time?”
Follow the bot’s recommendations and use tools like Excel or Power BI to implement.
3. Troubleshooting Tips
Missing Data or Analysis Errors
Use prompts like:
“How do I handle missing survey responses?”
“What’s the best way to clean and organize my project data?”
If errors persist, consult the bot for recommendations on external tools.
Field Challenges
For data collection in remote areas, ask:
“What are some tools for offline data collection?”
“How can I ensure data accuracy in low-resource settings?”
4. Need More Help?
If you face any issues or have questions, our customer support team is here to assist you. Please fill out the form below, and we will aim to respond to all requests within 24-48 hrs.
Support Request & Feedback Form - https://forms.gle/UbHpxobbWEFi4P2V9
5. Quick Tips for Success
Be as detailed as possible when asking questions.
Save important project insights and templates for future use.
Explore the Prompt Library for inspiration on effective interactions.
If your issue isn’t resolved here, don’t hesitate to reach out. We’re committed to ensuring you get the most out of M&E AI Bot!
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