# Privacy Policy

10x Impact Labs (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use the ChatMnE Product (“Service”).

**1. Information We Collect**

* Personal Information: We may collect personal details such as your name, email address, and other information you provide when creating an account.
* Usage Data: We collect information about how you interact with the Service, including but not limited to usage patterns, logs, and device information.
* AI-Generated Data: The Service generates data based on your interactions with the AI, which we may use to improve the Service.

**2. How We Use Your Information**

We use the information collected to:

* Provide and improve the Service.
* Personalize your experience.
* Communicate with you regarding updates, support, and relevant information.
* Analyze usage patterns to enhance the performance and functionality of the Service.
* Ensure compliance with legal obligations and prevent misuse of the Service.

We process data in compliance with applicable laws, including the EU’s GDPR and India’s Digital Personal Data Protection Act (2023).

**3. Data Sharing**

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating the Service, provided they adhere to similar privacy standards. We may also share your data if required by law or to protect our rights.

**4. Data Security**

We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorized access and misuse. While we work hard to keep your data safe, no system is 100% secure, and we cannot guarantee absolute protection against all potential threats.

**5. Your Rights**

You have the right to:

* Access, update, or delete your personal data.
* Object to or restrict certain data processing activities.
* Request a copy of your personal data in a machine-readable format. To exercise these rights, please contact us at <team@10ximpact.in>.

**6. Ownership of Data**

* All inputs, outputs, and AI-generated data created through your use of the Service remain the sole property of you/your organization.
* We do not claim ownership over any content, data, or outputs generated by you while using the Service.
* We only retain limited usage logs and metadata necessary for improving performance and ensuring compliance.

**7. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any material changes will be communicated to you, and continued use of the Service after such changes will signify your acceptance of the updated policy.

**8. Additional Information**

**No Data Used for AI Training:** Your data will not be used to train any language models (LLMs). We use OpenAI Enterprise APIs, which do not train on submitted data. You can learn more about OpenAI’s privacy practices here: <https://openai.com/enterprise-privacy>

**Limited Data Access:** We do not have access to any data you submit through the chat on our backend. The only data we collect are usage logs and timestamps for monitoring and improving service performance.

**Protecting Beneficiary Data**: We strongly advise Users against uploading any data that includes personal identifier information of their Beneficiaries / Communities they serve. This is against fundamental Universal Data Ethics and Privacy guidelines. For Reference: [GDPR](https://gdpr-info.eu/)

**Data Retention**: We retain personal data for up to 12 months after your account is deactivated unless required for legal obligations.

**Organization Logos:** By using ChatMnE, you grant us limited permission to use your organization’s name and logo (for example on our website, presentations, or case studies) only to highlight how ChatMnE supports social impact organizations. You can withdraw this permission anytime by emailing <team@10ximpact.in>.

**Cookies**: We use essential cookies (to operate the Service) and analytics cookies (to understand usage and improve functionality). You can manage or disable cookies anytime in your browser settings.

**Children’s Privacy:** The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

**9. Governing Law and Jurisdiction**: This Privacy Policy is governed by the laws of India. Both parties agree to first attempt to resolve any dispute related to this Policy or your use of the Service through good-faith mediation. If the dispute cannot be resolved through mediation, it may be brought under Indian law in the courts in India, including courts in Bangalore.

**10. Contact Information**

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at <team@10ximpact.in>
